An old friend of mine was a former army drill sergeant. I was surprised to learn this, as he didn't fit the stereotypical personality at all. Thoughtful and friendly are not the first words that come to mind when you hear the phrase, "Drill Instructor". This former job came up when someone mentioned they were leaving for basic training (aka. "Boot Camp") in six weeks, and my friend immediately told the guy, "Start doing push-ups now." Apparently you do so many push-ups in boot camp that it's never to early to get in shape, and the better physical shape you are in, the easier it goes. Not that boot camp is ever easy.
Intrigued by learning that my friend had been a drill sergeant, I asked him about basic training from the sergeant's perspective. According to him, the most important thing you can do to survive boot camp is to be practically invisible. You need to blend into the crowd and never even be noticed by the drill instructors. The instructor's job is to spot recruits that don't fix the mix and make them fit in.
"The instructors don't hate you," he said. "It's just that nothing you've learned in civilian life is of any use in the army, and they need to beat that crap out of you."
The typical civilian doesn't take order very well. Generally orders are considered "loose guidelines". They're likely to ignore orders outright, only do the parts they want, or do things differently based on their preferences. That kind of attitude is acceptable (although not optimal) in real world business settings. In the army though, the lives of thousands if not millions of people are at stake, and defying orders can have large consequences that the enlisted units can't possibly be aware of.
If your army company controls a bridge, but your officer tells you to march one mile down a river and swim across at midnight, then that's exactly what you do. The option of taking the bridge across and walking down the other shore shouldn't even enter your mind, even though your officer never told you why he gave you your orders. Soldiers who disobey orders either get killed or get other people killed. That's why the number one objective of a drill instructor is to teach privates to follow orders.
There's a similar issue for AI in team play video games. If your team contains some bots or possibly "side kicks", the game designers generally give you some way to give them orders. No game designer considers making your minions sometimes ignore orders, of course. Rather, the problem is this: Just as most people aren't used to following order precisely, they also aren't used to giving them precisely. There's a whole set of problems determining what the player even intends when they say something as simple as, "go back through the door". Which door? How far back? So much of language depends on context and it's just hard to determining meaning from a small snippet of words.
The second issue is that no matter what order a player gives, they almost never want the bot to perform that task indefinitely and precisely. When you say "go guard the red armor", it's just until they spot an enemy. When the bot spots an enemy, you don't want it to let them get away if that enemy leaves the red armor spot. The bot should stop guarding and start attacking in that case. Similarly, if no one goes by the red armor for a while, the bot should stop guarding and find something useful to do. When the player says, "Guard the red armor", the bot needs to understand that as "Guard the red armor until you see an enemy or until you've been there for three minutes".
This is the basic strategy BrainWorks uses for its message processing, which is largely unchanged from the original Quake 3 message code. It does the best job to determine what the player means and treats that instruction as a relatively important high level task. But it's still just a guideline. Stuff like combat takes precedence, and the bot will forget about the order after a few minutes. Ironically the bots need to function like civilians rather than soldiers, or the person playing the game wouldn't be happy with how the bots would follow orders.